What is a POP Account?
A Post Office Protocol (POP) mailbox is an e-mail account/address that resides on a server. In order to send / receive your pop account email, you will need to configure your mail program/client for this pop account. Popular E-mail software/clients include Microsoft Outlook, Microsoft Outlook Express, Netscape Communicator or Eudora. Also, if you can send/receive your POP Mail using our WebMail, which allows you to send/receive email from ANYWHERE using a browser connected to the internet.

A POP Account can be anything@yourdomain.com, such as info@yourdomain.com, susanb@yourdomain.com, sales@yourdomain.com

POP email boxes very versatile because they allow you to SEND / RECEIVE email from that POP email address.

HINT: It is best to keep your pop account names as short as possible to avoid possible misaddressing. Shorter email addresses are easier to recall and to type.  It is also best not to use any punctuation/special characters in your email address such as . or _.

What is a Catch All Account?
A Catch All Account delivers misaddressed emails to the assigned Catch All POP Account. For example, if someone had sent an email to cfo@yourdomain.com and you didn't have an email setup for that address, then that email would be delivered to Catch All Account you have chosen.

Catch All Account can be assigned to one POP Account. Make sure that the Catch All Account be assigned to someone's email address and not postmaster.

How to Setup my Catch All Account?
Go to Mail Admin

Go to Main Menu &  Click Email Account link
click the CATCH ALL ACCOUNT button for the email address that you want to assign the catch all function to NOTE: you can only have 1 Catch All Account.
the catch all account is denoted by the word DEFAULT

How to Setup a POP Account?
go to Mail Admin

Go to Main Menu &  Click New Email Account link
Email Account: <enter the first part of email> Password: <password to access email> Password (again): <retype in password> Real Name: <enter name> choose ADD button EXAMPLE to create cdavis@yourdomain.com Email Account: cdavis Password: mypassword Password (again): mypassword Real Name: Caroline Davis

Next, you will need to set up this POP account in your email program/client such as Microsoft Outlook, Microsoft Outlook Express, Netscape Communicator or Eudora.

For your reference, you here are instructions for how to set up POP Accounts in Outlook / Outlook Express.  If you are using other email clients other than Outlook / Outlook Express, please refer to your mail client documentation about how to set up POP Email Accounts.  The basic email settings that you will need will be:

account/mailbox name*: <full email address - example sue@mydomain.com>
password: <password assigned to pop mailbox>
incoming mail server (pop3): mail.intercape.com
outgoing mail server (smtp): mail.intercape.com
news server: news.intercape.com

* Some email clients like Eudora cannot interpret the @ sign in the account/mailbox name and you will get an error message, if this happens change the @ to a % - example: sue%mydomain.com



How to Delete a POP Account?
go to Mail Admin

Go to Main Menu &  Click Email Account link
Click DELETE ACCOUNT for the POP Account whose password you want to delete
To delete the email box completely press CONFIRM DELETE button OR
To delete the email POP box AND  Forward any email addressed to that deleted POP email address to a different email address click box: FORWARD EMAIL Yes, forward it to: <enter email to forward to> press CONFIRM DELETE button
NOTE:   Before Deleting, be sure to empty out the email contents before you delete the box.  Once you delete the POP Account, all contents and the POP Email Account are deleted and unretrievable.